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COVID-19 UPDATE



IMPORTANT CUSTOMER NOTICE

Updated 23.7.20 - IMPORTANT SALES, SERVICE & PARTS CUSTOMER NOTICE

From Friday 24th July, it will be mandatory for customers/visitors to wear a face mask upon entering any Motorline Group Business.

Under the guidelines issued by the Government, car dealerships fall within the description of ‘Shops and Branches’ and therefore from Friday 24th July it is mandatory for customers and visitors to wear a face covering in any Motorline business.The wearing of a face covering for Sales, After sales and Parts customers attending the business is mandatory. Please ensure you have this in place prior to arrival as in the interest of our colleagues and customer safety those customers arriving at the site without a face covering may be turned away.

It is important to note that some of our customers may be exempt from wearing a face covering. The conditions under which this may apply are listed below;

  • young children under the age of 11
  • not being able to put on wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause them severe distress
  • if they are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to themselves or others
  • to avoid injury, or to escape a risk of harm, and they do not have a face covering with them
  • to eat or drink, but only if they need to
  • to take medication
  • if a police officer or other official requests they remove the face covering

In line with the guidance from the government which states; “Shops and supermarkets will be expected to encourage compliance with the law (as they would do more generally) and can refuse entry. If necessary, the police have the powers to enforce these measures, including through issuing a fine of £100 (halving to £50 if paid within 14 days)”.

For further information see https://www.gov.uk/coronavirus

If you are a company representative visiting any of our locations, please follow the advice found here.


1st June 2020

We are very pleased to announce that from 1st June, our showrooms and aftersales departments will be fully open offering: -

  • New and Used vehicle sales
  • Motability sales and support
  • Fleet and business sales
  • Unaccompanied test drives available*
  • Service and MOT bookings

We are ready for your visit

Our teams have worked tirelessly to provide facilities for customers and staff to be safe in, following strict COVID-19 guidelines. From PPE (personal protective equipment) provision, intense cleaning schedules, along with informative signage and floor markings for social distancing, we are ready.

Whilst we clearly understood the reasons for the lockdown, we have missed the interaction with our customers, and look forward to a return to doing what we do best and providing a safe, relaxed and positive experience that’s second to none.

Customers who have already visited us for service have commented on their positive experiences and are fully appreciative of the extra measures we’ve taken to in providing a safe and relaxed environment.

To ensure you have a safe and comfortable visit, please call and arrange an appointment in advance so we can look after you accordingly.

To book your next service or MOT, click here.

To arrange a sales appointment, click here.

Not ready to visit us yet? No problem.

Understandably, at this time, you may have reservations about physically visiting our centre, so we’d also like to offer you the option of a virtual appointment at a time and date to suit you. If you have a sales enquiry, our website offers you the option to ‘Reserve any used car for just £99’ along with a ‘Click and Collect’ buying service. We'll be happy to explain both options to you in more detail.

We’ve pre-ordered stock, for immediate sale.

To ensure we have enough vehicles to fulfil demand, we have pre-ordered a number of key models into stock, which we have received on site. These are available now so please get in touch as soon as possible to take advantage of their availability. There will no doubt be some delays with vehicle supply as the manufacturer starts to return its operations to their normal levels.

We've also introduced exclusive reopening offers. Click here to find out more New car offers and Used car offers.

Updated Opening Hours

Our new hours are as follows:-

Sales

  • Monday – Friday 8.30am - 7.00pm
  • Saturday 8.30am - 6.00pm
  • Sunday 10.00am - 4.00pm

Service and Parts

  • Monday – Friday 8.00am - 6.00pm
  • Saturday - 8.00am - 1.00pm
  • Sunday - Closed

Did you take part?

Over the last 5 weeks, our Children's colouring competition has drawn over 150 entries, helping to raise a smile and to spread our positive 'Thank You' message for our NHS and Key Workers.

Now our competition has ended, we'll be making a donation to the nhscharitiestogether.co.uk to help a really worthwhile cause.

We'd like to say thanks to everyone who has gotten involved and sent in their amazing designs. Receiving these has certainly brightened up the day for the Motorline team, and we are very proud to have created the competition, seen such a great response and raised money for a great cause.

You can still view all the entries received by clicking here

Finally, thank you to our staff and customers

As a family run business, supporting our communities is one of our most important values, and we are proud and thankful to our staff who have helped us achieve this during these unprecedented times.

From supporting Key Workers by freely supplying PPE to Hospital, District and Hospice nurses, and fixing Key Workers vehicles with our ‘Emergency Repair’ facility, we’ve done all we can to help smooth the way during these very challenging times.

If you need any further support, please get in touch via the contact details below.

Our website continues to offer an outstanding choice of new and used offers and vehicles available for you to choose from.

Helping our Key Workers.

We are doing all we can to support the efforts of the NHS and Emergency Services at this crucial time. We have regularly been supplying District and Hospice Nurses, who are out visiting patients, with disposable protective car seat covers to help reduce their exposure to the Coronavirus.

In addition, we are offering an emergency repair facility to help keep Key Workers on the road. Click here to find out more.

Any other questions? We're here to help.

If you have any further questions, get in touch here.

We very much appreciate your help and understanding during this challenging period and will continue to update this page as the situation changes.

From all of us at Motorline, keep safe and we wish good health to you, your family and friends.