ŠKODA Customer Commitment
Customer Promise - ŠKODA's commitment to you
Care and consideration for you and your car, ŠKODA will:
- Work competently and in your best interests
- Treat you as a valued individual and respect and care for your property
A flexible and convenient service, ŠKODA will:
- Provide flexibility and choice of dates and times for booking and collection
- Ensure prices are all-inclusive for the work agreed to be undertaken
- Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented
- Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings
- Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight
Expertise and attention to detail with no surprises, ŠKODA will:
- Complete the work as agreed with you
- Always gain your authority if any additional work is required
- Keep you informed of progress and advise you when your car is ready
- Complete a complimentary visual health check if your vehicle is left with us and include a professional recommendation of:
Any components that require replacing immediately
The point at which any part of your car should be re-checked in the nearfuture
Check for any warrantable product enhancements recommended by ŠKODA and perform these free of charge
Always use genuine ŠKODA parts and accessories
Wash your car following a service
A clear explanation of our work, ŠKODA will:
- Ensure our invoice matches the booking price
- Provide a full explanation of work completed and any charges made
- Communicate clearly in an open and honest way avoiding jargon
- Review the vehicle condition report and explain all work completed
- Where possible, perform a walkaround of the vehicle with you
- Value your feedback and will encourage you to complete our 'your opinion counts' survey so you can tell us what you liked and how we can improve further