ŠKODA Customer Commitment

Customer Promise - ŠKODA's commitment to you

Care and consideration for you and your car, ŠKODA will:

• Work competently and in your best interests
• Treat you as a valued individual and respect and care for your property

A flexible and convenient service, ŠKODA will:

• Provide flexibility and choice of dates and times for booking and collection
• Ensure prices are all-inclusive for the work agreed to be undertaken
• Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented
• Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings
• Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight

Expertise and attention to detail with no surprises, ŠKODA will:

• Complete the work as agreed with you
• Always gain your authority if any additional work is required
• Keep you informed of progress and advise you when your car is ready
• Complete a complimentary visual health check if your vehicle is left with us and include a professional recommendation of:

Any components that require replacing immediately
The point at which any part of your car should be re-checked in the nearfuture
Check for any warrantable product enhancements recommended by ŠKODA and perform these free of charge
Always use genuine ŠKODA parts and accessories
Wash your car following a service

A clear explanation of our work, ŠKODA will:

• Ensure our invoice matches the booking price
• Provide a full explanation of work completed and any charges made
• Communicate clearly in an open and honest way avoiding jargon
• Review the vehicle condition report and explain all work completed
• Where possible, perform a walkaround of the vehicle with you
• Value your feedback and will encourage you to complete our 'your opinion counts' survey so you can tell us what you liked and how we can improve further