See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
Your chosen vehicle will be reserved for you for 48 hours, giving you ample time to get in touch to arrange viewing and payment. This fully refundable fee means you can secure the vehicle of your choice from the comfort of your armchair.
You can talk to any one of our sales team for more information – email us,or give us a call.
If you wish to cancel your reservation, we will process your refund within 48 hours of your request. Depending on your card provider, it can take up to 10 days for the refund to appear on your statement
We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your Card details.
We can help you with this. One of our sales teams will be able to obtain your settlement figure.
We would be happy to talk you regarding any questions you have about financing your car purchase. One of our sales team can be contacted by email or simply give us a call.
If you would like to amend your application you can speak to anyone of our sales team and they will happily process any amendments to your application
Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid after taking delivery of your new vehicle.
Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.
Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
Yes, if both the vehicles are owned by you, or you have the permissions of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.
Yes, Delivery is free within 100 mile radius of the dealership the car is located at.
Yes of course, when purchasing your vehicle online, we have an option for delivery within 225 miles as well as Nationwide Delivery.
We aim to deliver all online purchases within 5 working days or sooner if possible.
Click and Collect
Due to the recent Lockdown, all of our showrooms in England are currently closed. During this time, the handover appointment we will be following strict COVID-19 measures to ensure a safe experience for you, this will be outside in a designated area. Our showrooms in Wales are open.
Motorline adhere to a strict guidelines outlined by the UK Government. As such, all of our showrooms have been upgraded to facilitate PPE equipment, mandatory temperature checks, cleaning and disinfecting schedules as well as clear floor markings to maintain a 2 meter social distance.
Absolutely, Track and Trace is at all of our centres.
We ask that all visitors to our showrooms wear a face covering at all times whilst in the showrooms as well as check in on the Track and Trace app upon arrival.