As a group, Motorline prides itself on delivering a truly first-class customer experience, and these values have been recognised by Lexus GB with their 2020 Kiwami Award.
The Kiwami award is the most prestigious Customer Experience recognition that can be bestowed upon any Lexus Centre in Europe.It is only presented to those Centres who have proven their ability to consistently take customer experience to new levels, whilst at the same time delivering an exceptional business performance.
Having recently moved into outstanding new facilities on Hadfield Road, Lexus Cardiff were chosen as one of the top two leading Lexus centre’s in the UK, joining the other elite Lexus Centres from across Europe in celebrating this award.
Awards are not a new thing for Lexus Cardiff. Having won the Lexus Centre of Excellence Award for 5-Star experience twice in the last three years, along with the Lexus Aftersales Customer Satisfaction Award, won in 2018. Centre Manager, Darryl Evans and his team have created the kind of unique experience that is the bedrock for the Lexus brand, making sure that customers are treated as if they were guests in our own home, and thus fully upholding the Lexus Omotenashi philosophy.
Motorline CEO Thomas Obee, said: “The recognition from Lexus GB reflects our ongoing commitment to delivering a premium and very personal service for our customers to enjoy. Our pursuit of the very highest standards and proud history provides the ideal foundation for us to deliver even greater success for the Lexus brand”.