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WE ARE READY FOR YOUR VISIT

Our teams have worked tirelessly to provide facilities for customers and staff to be safe in, following strict COVID-19 guidelines. From PPE (personal protective equipment) provision, intense cleaning schedules, along with informative signage and floor markings for social distancing, we are ready.



LATEST COVID-19 CUSTOMER INFORMATION


Last Updated - 5th December 2020

  • Lockdown information for all English and Welsh centres (updated 5th January)
  • Mandatory temperature testing and Track and Trace recording for all centre visitors
  • Face coverings must be worn by all customers/visitors at all our centre


Following further COVID-19 restrictions, all Motorline businesses will operate under the following conditions from 5th January 2021:

Dated: 5th January 2021

Following updated COVID-19 instructions issued by the English Government and Welsh Assembly, our centres will be temporarily changing their customer provisions as follows

Service, MOT and Repairs

Our workshop and aftersales facilities will remain fully open as usual during the lockdown period, with all visits requiring advance booking. Click here to book in your vehicle or use the links below to contact us with any questions you may have. Current opening hours will remain the same. Please also note that unlike the lockdown last year, when MOT's and service work could be postponed to a later date, all MOT work due must be completed by the due date.

As per the current guidelines, customers visiting our centres will receive a temperature check upon arrival and face coverings must be worn at all times (see more detailed information in the relevant news item below).

New and Used Vehicle Sales Service, MOT and Repairs

We are open online, but our sales showrooms and forecourts will not be open to the public from Sunday 20th December, meaning we won’t be able to arrange test drives or visits during the lockdown period. However, our sales teams will be working remotely and able to handle all sales enquiries through video conference calling, telephone and email as we are still very much open for business, responding to all sales enquiries. Our website will continue to operate as usual and offers the facilities to 'reserve a vehicle for just £99' or buy online with our 'Click and Collect’ option, where customers can reserve and buy the vehicle of their choice and collect direct from us, with all vehicle handovers conducted outside of the showrooms whilst maintaining full social distancing in a COVID-19 safe manner. For added confidence when buying online, all used cars purchased via our online options also come with a 14-day money-back guarantee.

Find out more on both purchasing options by clicking here.

Our digital and social media channels will still be operating as normal, keeping you informed on the COVID-19 situation, along with relevant offers and information.

Whilst our priority remains ensuring the well-being of our customers, staff and partners, we do thank you for your patience, understanding and ongoing support during these challenging times.

ANY OTHER QUESTIONS? WE ARE HERE TO HELP.

If you have any further questions, please feel free get in touch via the links below.



All CENTRES - FULLY REOPENING FROM 2ND DECEMBER

Dated: 1st December 2020

Following the end of the English lockdown period, all of our centres fully reopen from Wednesday 2nd December for sales and service with normal opening hours resumed. Our priority is the safety and wellbeing of all our staff and customers and each centre continues to maintain full COVID-19 safety processes, including a mandatory temperature check on arrival and the need for all visitors to wear a face covering whilst with us (see more detailed information in the relevant news items below), along with the use of the 'Track and Trace' NHS App.




WELSH CENTRES - FULLY REOPENED FROM 9TH NOVEMBER

Dated: 9th November 2020

With the Welsh COVID-19 lockdown ended, our Toyota Cardiff, Toyota Newport and DriveNow Cardiff centres are now fully reopened with normal opening hours resumed. Our English centres continue to be open for Service, MOT and Parts as usual, with Sales open online, whilst our showrooms are physically closed, with staff working remotely to assist with New and Used vehicle enquiries.




NOVEMBER OPENINGS - Following COVID-19 restrictions our businesses will operate under the following conditions for England. For Wales all our businesses will FULLY REOPEN from the 9th November 2020*.

Dated: 2nd November 2020

To ensure compliance with the latest COVID-19 instructions issued by the English Government, and to provide a full level of service to our customers, we are temporarily changing our customer provision.

Service, MOT and Repairs

Our workshop and aftersales facilities will remain fully open as usual with all visits requiring advance booking. Click here to book in your vehicle or use the links below to contact us with any questions you may have. Current opening hours remain the same. Please also note that unlike the lockdown earlier in the year, when MOT's and service work could be postponed to a later date, all MOT work due must be completed by the due date.

As per the current guidelines, customers visiting our centres will receive a temperature check upon arrival and face coverings must be worn at all times (see more detailed information in the relevant news item below).

New and Used Vehicle Sales

Our sales showrooms and forecourts will not be open to the public from the 5th November, meaning we won’t be able to arrange test drives or visits during the lockdown period. However, our sales teams will be working remotely and able to handle all sales enquiries through video conference calling, telephone and email as we are still very much open for business, responding to all sales enquiries. Our website will continue to operate as usual and offers the facilities to ' reserve a vehicle for just £99' or buy online with our ‘Click and Collect’ option, where customers can reserve and buy the vehicle of their choice and collect direct from us, with all vehicle handovers conducted outside of the showrooms whilst maintaining full social distancing in a COVID-19 safe manner. Find out more on both options by clicking here.

Our digital and social media channels will still be operating as normal, keeping you informed on the COVID-19 situation, along with relevant offers and information.

*Please note our centres in Cardiff and Newport will fully reopen from 9th November 2020.

ANY OTHER QUESTIONS? WE ARE HERE TO HELP.

If you have any further questions, please feel free get in touch via the links below.

Whilst our priority remains ensuring the well-being of our customers, staff and partners, we do thank you for your patience, understanding and ongoing support during these challenging times.



WELSH CENTRES - TEMPORARY COVID-19 CLOSURES (TOYOTA, LEXUS AND DRIVE NOW).

Dated: 21st October 2020

Following COVID-19 instructions issued by the Welsh assembly, Lexus Cardiff, Toyota Cardiff, Toyota Newport and Drive Now Cardiff will be temporarily closing their showroom and workshop facilities from 6pm on Friday the 23rd October, until the start of Monday 9th November.

If any customer has aftersales work that’s booked in during the closure period, our contact centre will be in contact with you to move your appointment to an alternative date.

Alternatively, if you have emergency repairs or work that requires immediate attention such as your MOT is about to expire, please contact our Lexus Bristol or Toyota Bristol North centres who will do all they can to support you.

Whilst our Welsh centres may be physically closed, we are still very much open, albeit operating remotely, responding to you calls and emails on any sales or aftersales booking enquiries you may have. Our website and social media activity will still be operating as normal keeping you informed on the COVID-19 situation and allowing you to reserve vehicles only for just £99, but please do not hesitate to get in touch with any questions you may have.

Whilst our priority remains ensuring the well-being of our customers, staff and partners, we do thank you for your patience, understanding and ongoing support during these challenging times.



MANDATORY TEMPERATURE TESTING AND TRACK AND TRACE RECORDING (FOR CUSTOMERS & VISITORS)

Dated: 20th October 2020

Please be advised that as part of the Government’s Track & Trace process, we are kindly asking customers and visitors to our centres to use the Track & Trace QR code to record their visit to us.

For customers without the NHS App, we ask customers to leave their name and contact details with us, in the event Public Health England need to contact you.

In light of recent COVID-19 measures announced by the Government, Motorline requires all customers and visitors to have their temperature checked by us before entering the dealership. Customers who record a high temperature (A high temperature is 37.8 degrees Celsius or above), will be respectfully declined from entering the premises.

Please be assured our priority is to protect the health and wellbeing of our customers and staff.

Thank you for your co-operation and understanding.



FACE COVERINGS MUST BE WORN BY ALL CUSTOMERS/VISITORS WHEN ENTERING ANY MOTORLINE GROUP BUSINESS*

Dated: 20th July 2020

Under the guidelines issued by the Government, car dealerships fall within the description of ‘Shops and Branches’ and therefore from Friday 24th July it is mandatory for customers and visitors to wear a face covering in any Motorline business. The wearing of a face covering for Sales, After sales and Parts customers attending the business is mandatory. Please ensure you have this in place prior to arrival as in the interest of our colleagues and customer safety those customers arriving at the site without a face covering may be turned away.

*It is important to note that some of our customers may be exempt from wearing a face covering. The conditions under which this may apply are listed below;

  • young children under the age of 11
  • not being able to put on wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause them severe distress
  • if they are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to themselves or others
  • to avoid injury, or to escape a risk of harm, and they do not have a face covering with them
  • to eat or drink, but only if they need to
  • to take medication
  • if a police officer or other official requests they remove the face covering

In line with the guidance from the government which states; “Shops and supermarkets will be expected to encourage compliance with the law (as they would do more generally) and can refuse entry. If necessary, the police have the powers to enforce these measures, including through issuing a fine of £100 (halving to £50 if paid within 14 days)”.

For further information see https://www.gov.uk/coronavirus

If you are a company representative visiting any of our locations, please follow the advice found here.

EFFECTIVE SOCIAL DISTANCING

EFFECTIVE SOCIAL DISTANCING

Appointments will be scheduled so you can avoid busy times and, when you arrive, your host will greet you at the entrance maintaining a two metre distance. Strict social distancing rules will be supported with markings to keep everyone at least 2 metres apart. We’ll keep doors open and pathways clear to avoid unnecessary contact. Please note from 24th July it is compulsory to wear a face covering during your visit to our centres*.

SAFER TEST DRIVES

SAFER TEST DRIVES

COVID-19 processes are in place to ensure the safest experience when taking a test drive. You can choose to be take an unaccompanied test drive, or accompanied by staff, but the sales team will be available to answer any questions before and after your drive. We will ensure drop-off/pick-up are contactless and that the car and keys are disinfected after handling. 

STRICT HYGIENE STANDARDS

STRICT HYGIENE STANDARDS

Antibacterial hand gel will be available for you to use throughout the showrooms and at every doorway. We will regularly sanitise every touchable surface. Disposable seat covers will be used for every vehicle we service and all documents and receipts, where possible, will be supplied electronically.​

REGULAR HAND WASHING

REGULAR HAND WASHING

Strict handwashing protocol is in place to ensure all staff follow the guidelines.

PROTECTION FOR ALL

PROTECTION FOR ALL

All staff will receive appropriate PPE, for dealing with every customer. Perspex screens will be used where appropriate for added protection. We daily monitor our staff's health, giving you peace of mind when you visit.

ANY OTHER QUESTIONS? WE'RE HERE TO HELP.

If you have any further questions, please feel free get in touch via the links below.

We very much appreciate your help and understanding during this challenging period and will continue to update this page as the situation changes.

From all of us at Motorline, keep safe and we wish good health to you, your family and friends.