COVID-19 UPDATE

IMPORTANT CUSTOMER NOTICE

Now open for Aftersales and introducing a brand-new 'Click and Collect' purchase option for New and Used vehicle sales until our showrooms reopen.

We are very pleased to announce that our centres are now open for Service, MOT and Parts. This will be by appointment only and centres will be open from 8am to 6pm on Monday to Friday only. To arrange an appointment, click here.

NEW! 'Click and collect' now available for New and Used sales.

Whilst our showrooms remain physically closed, it gives us great pleasure to introduce our brand-new ‘Click and Collect’ service for all new and used vehicle purchases using this easy 3 step process:-

  1. Simply order your vehicle via our website
  2. Complete the paperwork digitally
  3. Arrange an appointment to collect your vehicle from your chosen centre

Of course, during the handover appointment we’ll be following strict COVID-19 measures to ensure a safe experience for you, our teams and your new vehicle.

Don’t let it slip away!

The ‘reserve this used vehicle for £99’ facility on our website has continued to be a popular choice for customers (find out more here), and a great way of ensuring you get the vehicle you want. As soon as your £99 reservation fee is paid, the vehicle is no longer available to other buyers, so take advantage and make sure you don’t miss out on the car you want.

Find out more about our new ‘Click and Collect’ or ‘£99 reservation’ options by contacting your local centre who can provide further information on these services.

We are ready for your visit

Our teams have worked tirelessly to provide facilities for customers and staff to be safe in, following strict COVID-19 guidelines. From PPE (personal protective equipment) provision, intense cleaning schedules, along with informative signage and floor markings for social distancing, we are ready.

Whilst we clearly understand the reasons for the lockdown, we have missed the interaction with our customers, and look forward to a return to doing what we do best and providing a safe, relaxed and positive experience that’s second to none.

To ensure you have a safe and comfortable visit, please call and arrange an appointment in advance so we can look after you accordingly.

Also, for all service bookings made in May, we’ll be offering a free anti-bacterial treatment, so to take advantage and book in your vehicle, click here - https://www.motorline.co.uk/lexus/service-parts/booking/.

Have you taken part?
Feedback on our ‘NHS Thank You’ colouring competition has been nothing short of outstanding, and this week’s winner, along with a brand new colouring design is now online. Don’t forget, for every entry we receive, we’ll be making a donation to the nhscharitestogether.co.uk fund.

Until we can open again completely, we have remote teams monitoring calls, emails and online enquiries.

If you contact us by email, please kindly put the reason for your enquiry in the subject line (finance query, used car question, New car order, Service booking etc.) so that the correct team can respond quickly to your query.

Do you have a question about your vehicle finance agreement?

We’ve had a number of calls from customers regarding payment questions and current vehicle finance agreements.

Our powers under the Financial Conduct Authority (FCA) mean that we do not hold the regulatory permission to discuss the detail relating to any payment concerns. As such, all matters must be directed to the finance house as detailed on your finance agreement.

For Lexus finance enquiries, please contact 0370 8507788 or by visiting https://www.lexusfinancial.com/us/en/covid-19.html

Our work from home team can help you with the following :-Status
Search our Used vehicle stock
View our used car stock by clicking clicking here.
Get a part-exchange valuation Click here
Reserve a used vehicle - £99 reservation fee Available on all used vehicles. Click here to see our used stock
Speak to a member of our sales team Click here
Get a finance quote and apply for finance Click here

Change an existing service or MOT booking
Click here
Key Worker emergency repair For more info click here.
Book a service or MOT https://www.motorline.co.uk/lexus/service-parts/booking/
What we can’t offer right now
Visit a showroom CLOSED
Accompanied test drives Unavailable
Arrange a payment holiday or discuss details of your finance agreement For Lexus finance enquiries, please contact 0370 8507788 or by visiting https://www.lexusfinancial.com/us/en/covid-19.html

Our website continues to operate normally, with an outstanding choice of new and used offers and vehicles available for you to choose from.

Helping our Key Workers.

We are doing all we can to support the efforts of the NHS and Emergency Services at this crucial time. We have regularly been supplying District and Hospice Nurses, who are out visiting patients, with disposable protective car seat covers to help reduce their exposure to the Coronavirus.

In addition, we are offering an emergency repair facility to help keep Key Workers on the road. Click here to find out more.

If your car is due its MOT test, please note that the government has granted car owners a six-month exemption from MOT testing. Click here for full information.

We very much appreciate your help and understanding during this challenging period and will continue to update our website as the situation changes.