RETENTION SPECIALIST - GATWICK

Reporting to Centre Manager, Sales Manager and Transaction Manager

  • SALARY: On target earning £32,000 
  • HOURS: 5 DAY WORKING WEEK
  • PENSION: After 3 months of employment you will be enrolled onto the Motorline pension scheme
  • HOLIDAY ENTITLEMENT: You will receive 28 days annual leave (inclusive of bank holidays) which after 3 years services you will be rewarded with an additional 3 days annual leave.
  • COLLEAGUE £500 REFERRAL BONUS: We value our employee's and their recommendations and with your help we want to recruit and develop the best people to work within one of our State of the Arts Facilities (T&Cs apply)
  • PROGRESSION OPPORTUNITIES: With over 50 Dealerships across 21 locations Motorline offer excellent progress opportunities to further your career
  • DISCOUNT: Motorline offer an annual discounted Service and MOT for Motorline employees (T&Cs apply)

Responsibilities
  • Working alongside SM and TM using current Toyota systems identify potential finance customer renewals
  • Contacting customers by telephone to make appointments for sales staff
  • Identify potential renewal customers from daily list of customers due in for service
  • Working alongside SM, TM and sales staff to calculate prices and finance payments for customers based on current Toyota offers
  • Review of appointments with sales staff
  • Follow up by telephone of customers following appointments
  • Provide reports and analysis of appointments and sales to management team
  • Provide backup and support to transaction manager

Measures

  • Number of appointments made weekly against agreed targets
  • Toyota finance renewals reports
  • New and Used car finance penetrations


Candidate must be

  • confident on the telephone with an excellent telephone manner
  • numerate
  • have basic knowledge of Excel
  • Ideally have experience in telephone sales or in a call centre

Working Hours

Monday-Friday 8.30-5.30 + Weekends as required

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