RETENTION SPECIALIST - CARDIFF

Salary: On target earnings ranging up to £30,000
Pension: Motorline offer a company pension scheme
Holiday Entitlement: You will receive 28 days holiday (Including Bank Holidays) which with 3 years’ service you are rewarded with an additional entitlement of 3 days holiday
Colleague £500** Referral Reward: We value our employee's and their recommendations and with your help we want to recruit and develop the best people to work within one of our State of the Arts Facilities (** T&Cs apply)
Progression Opportunities: With over 55 Dealerships across 21 locations Motorline offer excellent progression opportunities to further your career.
Discount: Motorline offer an annual discounted Service and MOT for Motorline employees. (T&Cs apply)

Key Objectives:

  • Ensuring all Motorline Toyota Customers go through the defined renewal process as dictated at the time
  • Making Customer appointments from renewal phone calls and ensuring that they attend their appointment
  • All contacts to be recorded on Key 2 Key and Enquiry Max
  • Ensuring Key 2 Key campaigns are maximised and matched too available New, Pre Reg, Ex-Demo and Used Car Stock
  • Assisting with all renewal and finance related audits from TFS to fully understand and be trained in all aspects of the TM role thus providing back up when required.
  • Train and develop on Car Wow and deal with the enquiry through to the sale and handover.
  • Maximise all areas of sales including new and used vehicle sales and to achieve targets set.
  • Talking to service customer and understanding their change cycle
  • Covering for sales in busy periods and holidays

Applicant Requirements

  • You must have previous experience in a similar role within the motor trade
  • You must have a very good telephone manor
  • You must be a good communicator and have excellent customer satisfaction skills
  • You must be efficient, organised and flexible
  • You must have a full manual driving licence with no more than 6 points.

Working Times:

  • Monday to Friday 8am - 5.30pm
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