PARTS SALES EXECUTIVE - TPS TONBRIDGE
We have an exciting new opportunity for a Telesales Parts advisor to join our growing TPS business.
Reporting to the Sales Manager, the TPS Parts Sales Executive is responsible for professionally representing the TPS brand, building and maintaining strong and lasting relationships with new and existing customers, whilst achieving allocated sales targets. The role also carries the responsibility for being a brand champion, demonstrating and providing expert knowledge, advice and support, when engaging with customers.
Key Objectives: Achieve personal KPI‘s and revenue objectives with target customersAccurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets setIdentify and leverage potential sales opportunities within customer base Maintain own product knowledge and awareness of competitor activityBuild strong working relationships with customers through regular contact with them on the phone and via face to face visitsProvide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert adviceProvide timely communication to customer on their credit statusAssist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer serviceWork with the Sales Manager and others to achieve sales targets and provide a joined up approach to sales Handle incoming calls and customer enquiries within KPI’s, using the approved greetingEnsure the proper and accurate use of all systems to search and order partsComplete all required documentation accurately and promptlyDeal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual
In order to be successful for the Parts Sales Executive position, you must:
Be a self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environmentBe a confident and capable communicator with proven experience of selling in a fast paced and/or telesales environmentHave a passion for providing a great customer service experienceBe able to communicate effectively and build strong relationships with all key stakeholdersHave the ability to relate well to others and work as part of a teamHave excellent verbal and written communication skills with a professional telephone manner
Skills you will require: A passion or interest in the automotive industryThe ability to provide an exceptional customer service experienceThe drive to achieve individual and team based sales targets on a weekly & monthly basisResults OrientatedExcellent attention to detail and accurate record-keepingBe IT literate, preferably with a good working knowledge of MS Excel
Pay and Benefits:
- Competitive basic plus bonus
- Company pension scheme
- You will receive 29 days holiday (Including Bank Holidays) which with 3 years’ service increases to 32 days.
- Immediate start available
Hours of Work:
- Monday to Friday 8.00am – 6.00pm
- Saturday rota 8.00am – 1.00pm