RETENTION SPECIALIST - KENT/ SUSSEX

  • SALARY: On target earnings of £50,000
  • PENSION: After 3 months of employment you will be enrolled onto the Motorline pension scheme
  • HOLIDAY ENTITLEMENT: You will receive 28 days annual leave (inclusive of bank holidays) which after 3 years services you will be rewarded with an additional 3 days annual leave.
  • COLLEAGUE £500 REFERRAL BONUS: We value our employee's and their recommendations and with your help we want to recruit and develop the best people to work within one of our State of the Arts Facilities (T&Cs apply)
  • PROGRESSION OPPORTUNITIES: With over 55 Dealerships across 21 locations Motorline offer excellent progress opportunities to further your career
  • DISCOUNT: Motorline offer an annual discounted Service and MOT for Motorline employees (T&Cs apply)

Key Objectives:

  • Ensuring all Motorline Lexus Customers go through the defined renewal process as dictated at the time
  • Making Customer appointments from renewal phone calls and ensuring that they attend their appointment
  • All contacts to be recorded on Key 2 Key and Enquiry Max
  • Ensuring Key 2 Key campaigns are maximised and matched too available New, Pre Reg, Ex-Demo and Used Car Stock
  • Assisting with all renewal and finance related audits from LFS to fully understand and be trained in all aspects of the TM role thus providing back up when required.
  • Train and develop on Car Wow and deal with the enquiry through to the sale and handover.
  • Maximise all areas of sales including new and used vehicle sales and to achieve targets set.
  • Talking to service customer and understanding their change cycle
  • Covering for sales in busy periods and holidays

Measures

  • Number of appointments made weekly against agreed targets
  • Toyota finance renewals reports
  • New and Used car finance penetrations


Applicant Requirements

  • Previous experience within a similar role would be an advantage but not essential.
  • Proven track record of meeting objectives within a franchised dealership
  • You must have a very good telephone manor
  • You must be a good communicator and have excellent customer satisfaction skills
  • You must be efficient, organised and flexible
  • You must have a full manual driving licence with no more than 6 points.

Working Hours

  • Monday to Friday 8:30am - 6:00pm
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