Reporting to Group IT Systems Manager

  • Salary: £18,000 basic
  • Location: Canterbury, head office
  • Pension: Motorline offer a company pension scheme
  • Holiday Entitlement:You will receive 29 days holiday (Including Bank Holidays) which with 3 years’ service you are rewarded with an additional entitlement of 3 additional days
  • Colleague £500** Referral Reward: We value our employees and their recommendations; and with your help we want to recruit and develop the best people to work within one of our State of the Arts Facilities (** T&Cs apply)
  • Progression Opportunities: With over 57 Dealerships across 21 locations, Motorline offer excellent progression opportunities to further your career.
  • Discount: Motorline offer an annual discounted Service and MOT for Motorline employees. (T&Cs apply)

Duties and responsibilities

  • Provide 1st Line Technical Support to All Group Businesses during normal working hours
  • Provide 2nd Line Technical Support to All Group Businesses depending on experience
  • Maintain a High Level of Customer Support for all support issues received
  • Communicate with Group Staff either via email , on the telephone or face to face
  • Attend group Sites to resolve issues on site as and when required
  • Preparation and Configuration of new and existing computer equipment to required group standards
  • Raise Support calls with Third Party Support companies where appropriate
  • Creation and Removal of user access for New staff and departing Staff
  • Basic system administration of the group computer systems
  • Attend group Sites to complete installations of new equipment
  • Attend group sites to aid with major projects such as refits, new acquisitions
  • Complete specific projects as assigned to them by The Group IT Manager
  • Perform any other task that is required to ensure group functionality
  • Ensure Group IT Policies are enforced at all times

Applicant’s requirements:

  • To have previous experience within a IT support role
  • The Individual needs to be flexible, prepared to work away from home, either as part of a team or on their own, for short periods if there is a requirement to complete a group major project
  • Ability to work to strict deadlines
  • To communicate well with colleagues
  • To be well organised and methodical when attacking projects
  • To dress according to the Motorline handbook uniform requirements.

Working Times:

  • Monday to Friday + Saturday morning rota (working 40 hours a week between 8am – 6pm)
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