CUSTOMER SERVICE ADVISOR

  • Salary: Basic Salary + bonus
  • Pension: Motorline offer a company pension scheme
  • Holiday Entitlement: You will receive 28 days holiday (Including Bank Holidays) which with 3 years’ service you are rewarded with an additional entitlement of 31 days holiday
  • Colleague £500** Referral Reward: We value our employee's and their recommendations and with your help we want to recruit and develop the best people to work within one of our State of the Arts Facilities (** T&Cs apply)
  • Progression Opportunities: With over 57 Dealerships across 21 locations Motorline offer excellent progression opportunities to further your career.
  • Discount: Motorline offer an annual discounted Service and MOT for Motorline employees. (T&Cs apply)

Duties:

  • To assist in covering shift patterns, holiday cover etc, regular hours with additional hours available on a regular basis
  • Providing excellent customer service in booking in customer’s vehicle for MOT and servicing.
  • To contact customers to book routine service and MOT’s
  • To contact customers to complete a satisfaction survey
  • To promote the brands products and services
  • To answer incoming calls following the Motorline’s established processes
  • To provide accurate information in a clear and professional manner
  • To bring customer concerns to the attention of affected managers
  • To be professional and courteous to customers and colleagues.

Applicant Requirements:

  • You must have previous experience within a busy call centre environment.
  • You must have a confident telephone manner
  • You must have good customer service skills.

Hours of Work:

  • Working 40 hours a week Monday to Friday on a rota basis to cover the hours between 8.00am – 7.00pm plus alterative Saturdays 8.00 – 4.00pm with a day off in the week
About You * Required Information
Your CV

Choose a file

Max file size 10MB

Additional Information
Cancel
Working Hours Monday-Friday between 8am-6pm with Saturday rota (Shift patterns)
Location Canterbury
Salary Basic salary + bonus
Brand Contact Centre
Closing Date 15/01/2019