CRM DATABASE ADMINISTRATOR

  • SALARY: Basic up to £21,000
  • LOCATION: Canterbury
  • PENSION: Motorline offer a company pension scheme
  • HOLIDAY ENTITLEMENT:You will receive 28 days holiday (Including Bank Holidays) which with 3 years’ service you are rewarded with an additional entitlement of 3 additional days
  • COLLEAGUE £500** REFERRAL REWARD: We value our employees and their recommendations; and with your help we want to recruit and develop the best people to work within one of our State of the Arts Facilities (** T&Cs apply)
  • PROGRESSION OPPORTUNITIES: With over 57 Dealerships across 21 locations, Motorline offer excellent progression opportunities to further your career.
  • DISCOUNT: Motorline offer an annual discounted Service and MOT for Motorline employees. (T&Cs apply)

KEY OBJECTIVES

  • De-duplication of customer and vehicle records on Group CRM database, to meet targets set in advance by the Data & CRM Manager.
  • Update customer communication preferences as a result of direct mail returns, email unsubscribes and SMS opt outs, in accordance with Group GDPR policy.To include existing customers and enquirers.
  • Marketing campaign data extracts and cleansing, to support the needs of the business when required.
  • Maintain and provide regular reports on the number of customer and vehicle records updated against target.
  • Support & provide cover for the Data & CRM Manager in their absence.


APPLICANT REQUIREMENTS

  • Experience using a CRM database in a B2C environment, preferably within the automotive sector and CDK Drive, although training will be provided to the right applicant.
  • Ability to work independently and under pressure, so strong organisational skills will be required.
  • Good working knowledge of Excel and report creation software.
  • Work will frequently require communication with senior internal stakeholders and external agencies, so you’ll need to be confident with great interpersonal skills.
  • Understanding of current GDPR guidelines and the implications for data security and customer privacy.

WORKING HOURS:

  • Monday to Friday 8.30am - 5.30pm 
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