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ASSISTANT SERVICE MANAGER - VOLKSWAGEN COULSDON

SALARY: OTE £40,000
PENSION: Motorline offer a company pension scheme
HOLIDAY ENTITLEMENT: You will receive 29 days holiday (Including Bank Holidays) which with 3 years’ service you are rewarded with an additional entitlement of 3 days holiday
PROGRESSION OPPORTUNITIES: With over 50 Dealerships across 21 locations Motorline offer excellent progression opportunities to further your career.
DISCOUNT: Motorline offer an annual discounted Service and MOT for Motorline employees. (T&Cs apply)

OBJECTIVES:

  • To maximise service profitability through the use of professional sales techniques.
  • To maximise customer awareness of all available retailer services.
  • To ensure the highest standard of customer courtesy and efficiency in customer contact and communication.
  • To maintain excellent standards of departmental administration.
  • To help the retailer achieve industry-leading standards of process efficiency.
  • To act as a contact point for Service Advisors.
  • To liaise with all customers and resolve any concerns.

CANDIDATE REQUIREMENTS:

  • Extensive experience in a similar role within a retail main dealership is required.
  • VAG knowledge would be an advantage but not essential.
  • Previous experience within in a main dealership in the Motor Trade is preferred.
  • You must have proven experience in handling complex customer requirements.
  • Excellent written and verbal communication skills.
  • Experience of managing and coaching a small team.
  • The ability to adapt working processes in order to achieve or exceed customer expectation and brand standards.
  • Understanding manufacturer customer brand standards.

*You must have a full manual driving licence with no more than six points*


WORKING TIMES:

Monday to Friday 8:00am - 6:00pm plus 1 in 3 Saturdays 8:00am - 12:30pm

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