Salary: OTE £40,000 - £48,000
Pension: Motorline offer a company pension scheme
Holiday Entitlement: You will receive 28 days holiday (Including Bank Holidays) which with 3 years’ service you are rewarded with an additional entitlement of 3 days holiday
Colleague £500** Referral Reward: We value our employee's and their recommendations and with your help we want to recruit and develop the best people to work within one of our State of the Arts Facilities (** T&Cs apply)
Progression Opportunities: With over 50 Dealerships across 21 locations Motorline offer excellent progression opportunities to further your career.
Discount: Motorline offer an annual discounted Service and MOT for Motorline employees. (T&Cs apply)
To ensure that all After Sales departments achieve profit margins in line with budget forecasts and annual objectives.
To foster and maintain a high level of customer satisfaction and quality service. All employees of this firm are required to carry out their duties in accordance with the firm’s Quality Policy and Procedures.
To maintain all relevant customer satisfaction documentation and ensure that all staff are familiar with the firm’s, and manufacturer’s, customer care policies.
To ensure high standards of quality and workmanship.
To control and oversee the correct operation of the After Sales Department on a day- to-day basis in the following key areas, using established systems and procedures:
We require a proven and experienced aftersales professional with excellent interpersonal skills and an ability to manage all aspects of our aftersales departments. Customer centricity is key for us and the successful candidate should be confident in maintaining the expected highest standards while exceeding budgeted financial results. This person will also be confident in managing all aftersales customer queries in an efficient and professional manner and attaining expected customer satisfaction levels. Current experience within a main dealership in the Motor Trade is required as well as a minimum of 5 years previous experience within this position. The successful applicant must have a full manual driving licence with no more than six points.
Monday to Friday 8:00am - 18:00pm plus occasional Saturday mornings.