Service advisor/warranty administrator-Hyundai Gloucester

We are Recruiting for the following position for our Hyundai Gloucester dealership, this will be a combined role of a Warranty administrator and Service advisor. The right candidate will have to undertake the following duties;

Service advisor

Key Objectives:

  • To ensure the highest level of customer care and satisfaction at all times
  • To liaise with the Workshop and other departments to ensure each service or repair is efficient and carried out to the highest quality standards.
  • To maximise service profitability through the use of professional sales techniques
  • To maximise customer awareness of all available retailer services
  • To maximise service profitability through the use of professional sales techniques
  • To maximise customer awareness of all available retailer services
  • To ensure highest level of customer care and satisfaction at all times
  • To maintain excellent standards of departmental administration
  • To help retailer to achieve industry-leading standards of process efficiency

Warranty administrator

Key Objectives:

  • To ensure the correct application of the warranty and goodwill policy and procedure.
  • To achieve the highest level of customer satisfaction at all times.
  • To submit accurate warranty and goodwill claims on a daily and weekly basis
  • To monitor daily and weekly warranty reports
  • To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.
  • To assist the Service department when necessary

Applicants requirements

  • You must have previous experience in either roles, within the motor trade
  • You must be a good communicator and have excellent customer satisfaction skills
  • You must be efficient, organised and flexible
  • You must be efficient, professional and display a positive attitude
  • You must have a full, valid driving licence with no more than 3 points
  • You must live within 30 minutes of Gloucester

Pay & Benefits:

  • OTE up to £22,500
  • Company Pension scheme
  • 4 weeks holiday per annum
  • Progression opportunities within the Company.

Working Times:

  • 8am – 6pm Monday to Friday
  • 8am – 1pm 1 in 3 Saturdays

Ref: Hyundai Gloucester

Location Gloucester
Brand Hyundai
Working hours Service
Salary OTE up to £22,500
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