Customer service representative - Contact centre

Duties:

• To assist in covering shift patterns, holiday cover etc, regular hours with additional hours available on a regular basis
• Providing excellent customer service in booking in customer’s vehicle for MOT and servicing.
• To contact customers to book routine service and MOT’s
• To contact customers to complete a satisfaction survey
• To promote the brands products and services
• To answer incoming calls following the Motorline’s established processes
• To provide accurate information in a clear and professional manner
• To bring customer concerns to the attention of affected managers
• To be professional and courteous to customers and colleagues.

Applicant’s requirements:

• You must have previous experience within a busy call centre environment.
• You must have a confident telephone manner
• You must have good customer service skills.

Pay & Benefits:

• Basic salary + Commission (Depending on experience)
• Company Pension scheme
• 4 weeks holiday per annum
• Progression opportunities within the company

Working Times:

Working 40 hours a week Monday to Friday on a rota basis to cover the hours between:

• 8.00am – 7.00pm plus alterative Saturdays 8.00 – 4.00pm with a day off in the week