To formulate policies and procedures to achieve maximum revenue and profitability through the sale of labour, parts and materials
To control stocks and assets at a level commensurate with profit requirements and customer satisfaction
To ensure the highest level of customer satisfaction and retention
To help Retailer to achieve industry-leading standards of process efficiency and cost control
To ensure departmental compliance with company policies and industry guidelines
To ensure that all After Sales departments achieve profit margins in line with budget forecasts and annual objectives.
To foster and maintain a high level of customer satisfaction and quality service. All employees of this firm are required to carry out their duties in accordance with the firm’s Quality Policy and Procedures.
To maintain all relevant customer satisfaction documentation and ensure that all staff are familiar with the firm’s, and manufacturer’s, customer care policies.
To ensure high standards of quality and workmanship.
To control and oversee the correct operation of the After Sales Department on a day- to-day basis in the following key areas, using established systems and procedures: