Buy your car online in 4 easy steps
Getting behind the wheel of your next vehicle couldn’t be simpler.
FAQ AREA
See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
How long can I reserve a car for?
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Your chosen vehicle will be reserved for you for 48 hours, giving you ample time to get in touch to arrange viewing and payment. This fully refundable fee means you can secure the vehicle of your choice from the comfort of your armchair.
I want to buy online but have some queries?
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You can talk to any one of our sales team for more information – email us,or give us a call.
I reserved a car and decided not go ahead
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If you wish to cancel your reservation, we will process your refund within 48 hours of your request. Depending on your card provider, it can take up to 10 days for the refund to appear on your statement
How secure is your online deposit process?
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We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your Card details.
Finance
How do I get my finance settlement?
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We can help you with this. One of our sales teams will be able to obtain your settlement figure.
I have some questions regarding financing my purchase who should I speak to?
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We would be happy to talk you regarding any questions you have about financing your car purchase. One of our sales team can be contacted by email or simply give us a call.
I would like to amend or cancel my finance application
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If you would like to amend your application you can speak to anyone of our sales team and they will happily process any amendments to your application
Part Exchange
Can I use my part exchange as my deposit for my car purchase?
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Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
What happens if my part exchange is worth more than the car I want to purchase?
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If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid after taking delivery of your new vehicle.
Is the valuation you give me for my part exchange guaranteed?
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Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.
Can I remove my part exchange from your order at any time?
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Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
Can I part exchange two vehicles as part of my order?
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Yes, if both the vehicles are owned by you, or you have the permissions of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.
Do you offer free delivery?
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Yes, Delivery is free within 100 mile radius of the dealership the car is located at.
I live further than 100 miles, can you still deliver?
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Yes of course, when purchasing your vehicle online, we have an option for delivery within 225 miles as well as Nationwide Delivery.
How long do you take to deliver?
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We aim to deliver all online purchases within 5 working days or sooner if possible.
Can I amend my delivery and collection day after I have placed my order?
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Please speak to our sales team as soon as possible to review options.
Click and Collect
Which Showrooms are open?
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Due to the recent Lockdown, all of our showrooms in England are currently closed. During this time, the handover appointment we will be following strict COVID-19 measures to ensure a safe experience for you, this will be outside in a designated area. Our showrooms in Wales are open.
How are you ensuring the safety of customer visiting your showrooms?
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Motorline adhere to a strict guidelines outlined by the UK Government. As such, all of our showrooms have been upgraded to facilitate PPE equipment, mandatory temperature checks, cleaning and disinfecting schedules as well as clear floor markings to maintain a 2 meter social distance.
Do you support Track and Trace?
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Absolutely, Track and Trace is at all of our centres.
What precautions do customers need to take when visiting one of your showrooms?
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We ask that all visitors to our showrooms wear a face covering at all times whilst in the showrooms as well as check in on the Track and Trace app upon arrival.