Next
Prev
Buy your car online in 4 easy steps
Getting behind the wheel of your next vehicle couldn’t be simpler.
FAQ AREA
See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
How long can I reserve a car for?
Close
Your chosen vehicle will be reserved for you for 48 hours, giving you ample time to get in touch to arrange viewing and payment. This fully refundable fee means you can secure the vehicle of your choice from the comfort of your armchair.
I want to buy online but have some queries?
Close
You can talk to any one of our sales team for more information – email us,or give us a call.
I reserved a car and decided not go ahead
Close
If you wish to cancel your reservation, we will process your refund within 48 hours of your request. Depending on your card provider, it can take up to 10 days for the refund to appear on your statement
How secure is your online deposit process?
Close
We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your Card details.
Finance
How do I get my finance settlement?
Close
We can help you with this. One of our sales teams will be able to obtain your settlement figure.
I have some questions regarding financing my purchase who should I speak to?
Close
We would be happy to talk you regarding any questions you have about financing your car purchase. One of our sales team can be contacted by email or simply give us a call.
I would like to amend or cancel my finance application
Close
If you would like to amend your application you can speak to anyone of our sales team and they will happily process any amendments to your application
Part Exchange
Can I use my part exchange as my deposit for my car purchase?
Close
Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
What happens if my part exchange is worth more than the car I want to purchase?
Close
If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid after taking delivery of your new vehicle.
Is the valuation you give me for my part exchange guaranteed?
Close
Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.
Can I remove my part exchange from your order at any time?
Close
Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
Can I part exchange two vehicles as part of my order?
Close
Yes, if both the vehicles are owned by you, or you have the permissions of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.
Do you offer free delivery?
Close
Yes, Delivery is free within 100 mile radius of the dealership the car is located at.
I live further than 100 miles, can you still deliver?
Close
Yes of course, when purchasing your vehicle online, we have an option for delivery within 225 miles as well as Nationwide Delivery.
How long do you take to deliver?
Close
We aim to deliver all online purchases within 5 working days or sooner if possible.
Can I amend my delivery and collection day after I have placed my order?
Close
Please speak to our sales team as soon as possible to review options.
Click and Collect
Which Showrooms are open?
Close
To see the latest updates for our affected centres following government guidelines, please see our dedicated COVID-19 news section
How are you ensuring the safety of customer visiting your showrooms?
Close
Motorline adhere to a strict guidelines outlined by the UK Government. As such, all of our showrooms have been upgraded to facilitate PPE equipment, mandatory temperature checks, cleaning and disinfecting schedules as well as clear floor markings to maintain a 2 meter social distance.
Do you support Track and Trace?
Close
Absolutely, Track and Trace is at all of our centres.
What precautions do customers need to take when visiting one of your showrooms?
Close
We ask that all visitors to our showrooms wear a face covering at all times whilst in the showrooms as well as check in on the Track and Trace app upon arrival.
Motorline Used Car – 14-Day Money Back Guarantee Policy
How long do I have to return my car if I change my mind?
Close
You have up to 14 days to get to know your Motorline car and to make sure it suits you. If, for whatever reason, you are not completely happy with it, just let us know before 6pm on the 14th day after your delivery or collection date and we’ll give you a full refund. We cannot accept the car for return if the car has been modified or altered from the condition it was at the time you accepted the car.
See our full terms and conditions here
Is there a maximum number of miles I can drive before I return my car?
Close
If you drive the car over the 250-mile limit during the first 14 days, every additional mile will cost £1 per mile and we may not be able to accept the car as a return. If the car has been in an accident or is damaged, we may not be able to accept the car under our terms for return and there may be charges for damage.
See our full terms and conditions here
How do I return the car to Motorline?
Close
If you would like to return your car within the 14-Day Money Back Guarantee period, you will need to contact us to arrange a return date within 14 days of your delivery or collection. The return will need to take place within 14 days of when you received the car. If you do not book within 14 days of your delivery or collection date, or the car is not returned within 14 days of delivery or collection, you will not be eligible for the 14-Day Money Back Guarantee. You can book your return by calling the branch where you purchased the car and ask for the Sales manager. You will also need to return your V5C log book at the same time, but if you have not received it by the time you return the car, please post it to Motorline branch that you purchased the car from once it arrives from the DVLA.
See our full terms and conditions here
Are any further checks required?
Close
Prior to accepting a vehicle back for a refund, all necessary due diligence checks will be made, including checking HPI for any outstanding finance. When you return the car, we will check it over and agree if it is good to accept in return. Then we will start the refund process using the same original payment method.
See our full terms and conditions here
How long will it take to process my refund?
Close
We process all refunds within 24-48 hours. Once a refund has been processed, it takes 5-10 working days for the money to go back into your account. This is due to the amount of time needed for the bank to process your refund.
See our full terms and conditions here
I used my old vehicle to trade in against my new vehicle, can I take back my old vehicle?
Close
If you decide to return your Motorline car within the 14-Day Money Back Guarantee period, we will not be able to give you your old car back. We'll do our best to help you find an alternative car to buy from Motorline. We’ll also pay you the cash equivalent of the part exchange via bank transfer.
See our full terms and conditions here
What vehicles does the 14 day Money back Guarantee apply to?
Close
The Motorline Money Back Guarantee policy is only applicable to used cars purchased online through the ‘click and collect’ process. Customers that the visit the showroom before collection of the vehicle, do not benefit from the money back guarantee. Excludes commercial, fleet and business sales.
See our full terms and conditions here