You have up to 14 days to get to know your Motorline car and to make sure it suits you. If, for whatever reason, you are not completely happy with it, just let us know before 6pm on the 14th day after your delivery or collection date and we’ll give you a full refund.
We cannot accept the car for return if the car has been modified or altered from the condition it was at the time you accepted the car.
If you drive the car over the 250-mile limit during the first 14 days, every additional mile will cost £1 per mile and we may not be able to accept the car as a return.
If the car has been in an accident or is damaged, we may not be able to accept the car under our terms for return and there may be charges for damage.
If you would like to return your car within the 14-Day Money Back Guarantee period, you will need to contact us to arrange a return date within 14 days of your delivery or collection. The return will need to take place within 14 days of when you received the car. If you do not book within 14 days of your delivery or collection date, or the car is not returned within 14 days of delivery or collection, you will not be eligible for the 14-Day Money Back Guarantee. You can book your return by calling the branch where you purchased the car and ask for the Sales manager. You will also need to return your V5C log book at the same time, but if you have not received it by the time you return the car, please post it to Motorline branch that you purchased the car from once it arrives from the DVLA.
Prior to accepting a vehicle back for a refund, all necessary due diligence checks will be made, including checking HPI for any outstanding finance.
We process all refunds within 24-48 hours. Once a refund has been processed, it takes 5-10 working days for the money to go back into your account. This is due to the amount of time needed for the bank to process your refund.
When you return the car, we will check it over and agree if it is good to accept in return. Then we will start the refund process.
The refund will need to happen using the same original payment method and will include any charges for damage or mileage beyond the 250-mile limit.
The refund will only be processed once we have your signed V5. Once all this is confirmed, your money will be back in your account within 5-10 working days.
If you decide to return your Motorline car within the 14-Day Money Back Guarantee period, we will not be able to give you your old car back. We'll do our best to help you find an alternative car to buy from Motorline. We’ll also pay you the cash equivalent of the part exchange via bank transfer.
If you return your car and need to get your road tax refunded, contact the DVLA.
The Motorline Money Back Guarantee policy is only applicable to used cars purchased online through the ‘click and collect’ process. Customers that the visit the showroom before collection of the vehicle, do not benefit from the money back guarantee. Excludes commercial, fleet and business sales.
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