Ms D, Toyota Gatwick Aftersales customer, Jul 2014
I want to thank Toyota Motorline, Crawley, for looking after me when no-one else wanted to. I had been having problems with my car for a long time, but no-one seemed to know what was wrong with it....it was obviously a (sequential) clutch problem....I eventually rang Toyota UK....they subsequently called me back and told me to ring Toyota Motorline in Crawley.
Andy couldn't have been more helpful and was totally honest about costs, timings and issues that could happen, but also that they would let me know every step of the way what was happening and costs that could be incurred. He then arranged for me to test run the car with the mechanic....
I really have to commend Andy and his colleagues...Thank you Toyota Motorline Crawley!
Mrs A, Volkswagen Tunbridge Wells customer, Apr 2014
I wish to express my thanks to one of your Service team Julian Scorey who dealt most efficiently recently with arrangements for my car repairs (VW Polo) and felt I should bring this to your attention......as it reflects so well on your dealership that you have staff like him an extremely good ambassador for Motorline Volkswagen if I may say so.... (he) showed me the uttermost kindness and consideration, I had not had any previous dealings with you but he proceeded in a most courteous manner which calmed me down and made me feel very confident that if I left my vehicle with him he would make sure it was fully checked and made safe... I am looking to purchase a new vehicle hopefully in the next few months and would now most definitely following this good experience visit your dealership with a view to this.
Mrs P, Toyota Gatwick customer, Mar 2014
First impressions are important and we were welcomed in a very friendly manner....the friendly efficient service from first meeting us to driving away the new car was excellent. This showroom and its staff were so much better than the others we went to that it played an important role in our final decision.
Mr L, Lexus Cardiff customer, Mar 2014
Just a note to say thanks for the welcome this morning – very friendly and professional. And the car is everything I expected and more!
Dr G, Lexus Cardiff customer, Feb 2014
I am writing to acknowledge the hard work and professionalism of your staff...especially Lee and Nigel......When I purchased a used RX450......Lee and Nigel listened to me and the car and spent time getting it back to 'as new'.......Your staff in general deserve credit, they are always courteous....Too many garages fall down on customer service and never before have I felt the need to write in this way. Thanks again.
Mr M, Lexus Cardiff customer, Feb 2014
May I take this opportunity of bringing to your attention the excellent service enjoyed by my wife and I.......We dealt throughout with James over many months and i cannot speak highly enough of him. He was informative and helpful without ever being 'pushy'......This is is the second vehicle we have acquired from you and, whilst there is no doubt about the quality of Lexus vehicles, the service of your staff always surpasses expectations.
Mr F, Volkswagen Tunbridge Wells customer, Jan 2014
I am writing to express my gratitude for the help and kindness that I received from two members of your staff this afternoon......your receptionist could not have been more helpful......Hats off to the VW team!
Mr J, Lexus Cardiff customer, Jan 2014
...being a customer for many years, I cannot get over the level of attention, the level of product knowledge, the politeness, the friendliness and the courtesy that all of your staff have given me and my wife every time I have been to Lexus Cardiff. Either for service, general enquires or to buy....They are certainly a valuable asset and a credit to Lexus.
I have been a Lexus customer for many years and have now bought my fourth Lexus....I have always been a 'car person' and think I have had most of the familiar brands, from Mercedes to Ford, some match Lexus for power, drive, economy or whatever, but NONE match Your staff for that attention to detail, and that is looking after the customer.....
Mrs & Mrs G, Toyota Tunbridge Wells customers, Jan 2014
My wife and I just want to say how pleasant it was dealing with you. You were cheerful and efficient and made the whole process easy.
Mrs S, Toyota Ashford customer, Oct 2013
I just wanted to write with a commendation - something nice to say! We recently bought a Toyota Yaris from your Ashford branch. The sales person - Gary Kenward - deserves, at the minimum, a pat on the back, for his sales 'technique' and general likeability. He completely dispelled the (bad) myth of a car salesman. Gary could not have been more pleasant, helpful and knowledgeable..... the sales side, including the way in which documentation arrived with us in a timely manner, could not be faulted......Well done Toyota!
Mrs P, Lexus Cardiff aftersales customer, Sept 2013
Mrs P felt the service was outstanding......Even though the customer is moving to..........she would still like to visit Lexus Cardiff.......both the Service receptionist and main receptionist looked after her really well and were lovely.
Mr L, Toyota Cardiff aftersales customer, Sept 2013
Just a few lines to thank you and your team for the excellent care and service i received......your team did a splendid job in rectifying the fault.....the high level of customer care and service is outstanding and both Motorline and Toyota should be both pleased and proud to know that it is very much appreciated.
Mr D, Toyota Canterbury new car sales customer, Aug 2013
I have just bought a used RAV4 from Motorline Toyota in Canterbury and wanted to express my thanks to Steve.......We did have a few issues with the car which Steve dealt with without complaint and efficiently. He even came in on his day off to deal with some of my problems. I have been a customer of Motorline Toyota for 12 years now and will continue to be so as long as the standard of service matches up to Steve's.
Mr F, Toyota Tunbridge Wells new car sales customer, April 2013
Thanks for your time on Wednesday with the new Auris hand over and for all your efforts in making it possible. O.K. the drive home went well and you were right the brakes were really fierce. Wow! did not think they could make the Auris any better, but they have. Handling a lot better seems to hold the road well, ride a little better like the seats, engine picks up really well I was surprised. I like the look although those that have seen it seem to be divided some really like the look others are not so keen. The gadgets are going to take some getting used too, although it's going to be fun discovering them.
Ms J, Toyota Tunbridge Wells customer, April 2013
Thought it was time I let you know how much I appreciate the way you treated my queries when I was buying the car. You were courteous and informative and very generous…... Needless to say I LOVE the car. She is both comfortable and responsive and very quiet.
Mr L, Toyota Gatwick customer, April 2013
From the time I arrived and was greeted with a smile I received excellent service throughout the experience. Congratulations on your customer service and attention to detail.
Please convey special thanks to Jess who was attentive, efficient, considerate and fun to deal with.
Miss P, Toyota Gatwick customer, March 2013
Wanted to let Robbie and Tom know.........could not have got a better service.
Mr N, Toyota Canterbury customer, October 2012
Brilliant service! Telling all my friends how good Motorline are. Many thanks.
Major S, Toyota Canterbury Customer, September 2012
I am writing to bring your attention to the excellent way I was treated by Nigel and the splendid work done by Steve on my car.
Nigel went out of his way to fix my problems which, on such a mature vehicle, was not easy.
Renault Maidstone customer via Renault website, August 2012
I'd definitely recommend them (Renault Maidstone) because it's the 3rd car I've purchased from there, I always speak to the same person, and I always get a good service, it's professional. They listen to their customers, I knew what I wanted and they didn't try to sell me something I didn't want.
Renault Ashford Customer via Renault website, July 2012
Have had Renaults for many years now, we found the experience to be very good and friendly. Made us feel welcome and I would definitely recommend them and go back there.
Renault Ashford Service Customer via Renault website, July 2012
The car went in for a service and an MOT. I would definitely recommend this garage because the work was done quicker than I expected, they gave me a lift and picked me up when the car was ready and I was very happy.
Mr I, Lexus Canterbury Customer, June 2012
Please could you pass on to the Management within your location my comments regarding the expert advice in the technical side of the car, outstanding customer service that I experienced during my visit to Canterbury
I believe that the gentlemen's name was Gary, who introduced himself as "a Driver" who was covering while the sales team was busy, I must say that this gentleman was very influential in the reason why I went with Lexus and the CT 200h
I have over the last few weeks visited many of the main manufactured car brands and have spoken with many of the sales teams within the dealerships and found Gary to be one of the best in his approach to customer service, understanding my needs, willingness to provide a test drive, and overall knowledge of the product he is a credit to you and the team within your dealership
I have always felt that it is very easy to comment on poor service, and as a nation we are very slow on recognising good service, so please pass on my thanks to Gary for assisting me in the selection of my new company car with Lexus.
Renault Ashford Customer, May 2012
Will go back for the service recieved, the salesman Sama was excellent, utterly charming, informative and not pushy, he was easy to talk to, and we were given all the information we needed to buy the car. He was excellent, gave us a good deal, and handled us very well, was friendly and straight forward. Gave us a call after to find out everything was fine, and I shall be going back to him for my service.
Renault Ashford Customer, May 2012
The customer service was very good, we changed our minds, we initially put a deposit on a different vehicle and there was no hassle whatsoever in changing the paperwork, it was very good. They were very helpful with all the questions, they took us through all the paperwork.
Mr B, Toyota Tunbridge Wells customer, May 2012
Thank you I am perfectly sure that you must get an awful lot of these thank you letters but felt I really needed to add to the pile.
My first Toyota experience has been a happy one and I write to congratulate the Toyota people I met. For many people (myself included) cars are a very emotive subject and having had my Avensis for just under a week and discovered there was possibly something wrong with it, I was concerned as to whether I had made the right choice!
My fears were soon allayed. After presenting myself and my car at Toyota TW late on a Friday and explaining my concerns, I was immediately put at ease by the receptionist who told me to 'take a seat'. The car was looked at straight away - fault diagnosed - solution (new engine F.O.C.!). Wow! I may have looked pretty calm at this stage but inside I was doing cartwheels. Anyway, car booked in for Tues, loan car supplied, car completed Thursday. I do find that all pretty fantastic.
So, a big thank you to all, not forgetting the 'back room boys' who put the engine in and whose names I do not know etc, I would like to thank Nigel, for his expertise and continuing advice keeping me informed throughout the 'job' - it was obvious he knew what he was talking about and I was happy and confident that things would be ok - what a nice bloke. Sarah, Vicky?, Nicola? for their help and attentiveness throughout - organizing the loan vehicle and keeping me informed.
Really can't thank you all enough, three Cheers, glad I bought Toyota.
Ms H. Toyota Canterbury customer, May 2012
I feel people are quick to complain at bad service but not so good at commending people who go the extra mile to give excellent service. We have recently purchased a Toyota Prius and were lucky enough to be looked after by Ian Turner. His professionalism helped us select the right car for us.
Nothing was too much trouble and we left your showrooms feeling confident in our purchase and delighted to be driving a car that was for us perfect. I must also mention Chantelle. What a delight!! Two people to be congratulated on exceptional personal service. Thank you.
Miss W. Toyota Horsham Customer, Apr 2012
After a recent issue with my Toyota Corrolla I was stranded in Horsham with engine lights flashing at me! I took my car to the nearest dealer in Horsham and the service I recieved was excellent. The staff were attentive and efficient, phoning me as promised to update me and even phoning Toyota directly and managing to extend my warranty to help cover the costs although I was led to believe it was a common Toyota fault?
I must admit that in the past I have been wary of using the Toyota service centres but after this service I will most certainly be going directly to Toyota in future. I hope that you could pass this thanks onto the staff in the service department at Horsham. What a pleasure and a change to receive such excellent service. Thank you.
Renault Canterbury Service Customer via Renault website, Jan 2012
I have been with them a long time now, so I have the loyal customer card, and I am always very happy with the service that I get when I go there. The staff are always very polite and friendly, and the car is always ready when they say it will be ready, and I have not had any problems at all. I think I have been with them now for about nine years. I can just rely on them, and I know when I take the car in I will be given a lift home, because I live just on the outskirts of Canterbury. Someone comes and picks me up, to pick my car up, and everybody is very friendly. It is excellent.
Renault Maidstone Service Customer via Renault website, Jan 2012
I had an MOT and it failed because the windscreen wipers weren't working properly. I took it to two different garages before Renault, and they ran diagnostic checks and told me that they couldn't do the work and to go to a main Renault dealer. When I took it to Renault they ran a diagnostic of their own and the result of it was completely different to the other two garages. They ordered the part in for me and made an appointment for me to come in, I went in and they fitted it straight away.
Renault Canterbury Customer via Renault website, Dec 2011
The gentleman who dealt with me, Shah, was extremely pleasant and helpful, and was more than willing to deal with any problems I might have in the future. The actual building is very impressive and I was offered coffee. I would be quite happy to pop in there in the future if I had any questions about my new car.
Renault Maidstone Customer via Renault website, Nov 2011
I was very impressed with the service that I received. I saw a promotion that the dealers had on at a local shopping centre. They had two cars on show one being a Clio. I was able to sit in the Clio and really liked it. I left my details with the salesman there, Marcus Weakes and he called me the next day. He arranged a test drive for me and even came to my home to collect me. I ordered the car after the test drive and took delivery of it the following week. It was a very good, easy process and Marcus was so very helpful to me.
Renault Ashford Customer via Renault website, Nov 2011
The salesmen, Summer, was very confident in how he put himself across, he was very polite and wasn't pushy at all, it's the second car we've purchased from him. The day I bought it I went to three other showrooms, and the way we were treated here was one of the major reasons we purchase the vehicle. I'd just like to pass on my thanks and hope he gets the recognition he deserves.
Mr C. Toyota Gatwick Customer, Feb 2012
I would like to congratulate your staff at Crawley for dealing with a problem I had. I went to visit my brother in Basingstoke Hospital on Wednesday night and miss fuelled the Avensis; consequently it would not start. Club Toyota and the AA got me back to Motorline at Crawley.
Your late duty Salesman Tom waited until I arrived after 7.00pm in order to ensure the the key and car were in a secure place overnight.
The next morning your Service Advisor Robbie was on the phone and handled me in the most professional manner and made me feel that I was not quite the idiot I felt I was. He kept me in the picture and the car was repaired with in the day. He really is a most helpful person. Dare I say it, how I would like to be treated but seldom have been.
That ensured that we will continue to buy another Toyota. Again please would you thank your staff.
Mrs T. Toyota Gatwick Customer, Feb 2012
I am writing to inform you of the excellent service we have received from your Sales Executive Mr Andrew Ellis.From the minute we walked into the showroom he made us feel that he was there to help us.
He was professional, very informative, sincere, efficient and above all showed a wonderful sense of humour which was a real ice-breaker and made us want to buy a Toyota. We all know that sales people are trained to get the customer to buy, but he really knew his stuff and how to put it over to the customer.
Although we were only buying a used car of relatively small value circa £6.3k he treated us as though we were buying a top of the range model. He kept in contact with us in the pre-collection period and provided me with an excellent demonstration when I came to collect the vehicle.
Please can you pass our thanks to him and tell him that he is one of the best sales people I think we have ever come across, I wish they could all be like that, he is a real asset to your company!
I hope that you will place a copy of this message on his staff file for future reference, he most cetrainly deserves it!
Mr C. Toyota Gatwick Customer, Dec 2011
I am writing to thank Motorline and Toyota for the way that my recent issue with my Yaris was handled.
I had detected the development of noise which I suspected was worn rear wheel bearings. I brought the car in to the Crawley dealership where Robbie Underwood arranged for the technicians to examine the car. Robbie confirmed that both rear wheel bearings required replacement and he would seek clearance for the work to be carried out under the warranty.
Robbie rang back the same day and confirmed the work had been authorised. He also offered me a courtesy car which was most helpful. When I collected the car after the work had been completed to schedule, Robbie said that the work was being paid for by Toyota who wished to inspect the prematurely worn parts.
I would like to thank Toyota, Motorline, the technicians who carried out the work and Robbie for the first class service, as usual, that I received with this problem. It is rare today to experience such high quality service and it deserves to be noticed and appreciated.
I should be most grateful if you could share my letter of appreciation to all concerned, especially Robbie.