‘…..recently had to use my local toyota dealership at Gatwick. They have always been excellent since I have had my Aygo, and the recent visits are no exception to this.  From the moment you walk in you are greeted by a friendly receptionist who immediately takes you to the area you need to visit and makes that all important coffee! Claire in servicing is fantastic and makes sure everything is sorted to a high standard and nothing is a problem, she is a fantastic example of good customer service and shows that even though I may have a lower value car the service level remains high.’


Mr C, Toyota Gatwick Service Customer, January 2017


Buying a motor vehicle and having to deal with Sales staff selling them, for myself has always proven to be a very painful and traumatic experience. I always dread it! However, from the word go James you made it very easy for me. The price (very heavily discounted) of the vehicle, your efficiency in your response to my calls texts and constant phone calls together with an accurate delivery date made me very happy indeed. The "beast" as we call it is a new member of the …. family. He has integrated very smoothly and even has his own dedicated parking slot. A cliche I know but I will always recommend you and your Lexus dealership to whomever dares to ask.


Mrs C, Lexus Cardiff, Sales Customer, Sept '16


I found all of the staff very helpful and were happy to patiently explain all of our options in the purchase of our new car. MS was our salesman and he was great. He took myself and my wife for a good test drive of the Toyota Yaris Hybrid making sure he gave us all the info on how the car works before we left for our test drive. As the car was for my wife’s birthday, MS made sure the car was ready the day before her birthday. When we arrived to collect the car MS had bought my wife some chocolates and a bday card. We both felt he had gone the extra mile for us.


Sales customer, Toyota Gatwick, July 2016

"...They're always professional and friendly. The staff go the extra mile at all times to ensure I am welcomed and feel like my business is valued.....they spoil me rotten every time I visit."

Ms R, Toyota Gatwick sales customer, June 2015

"We just wanted to provide some customer feedback regarding the purchase of a used Yaris......we have been thoroughly impressed with our Sales Executive....in just how approachable, helpful and accommodating he has been. He has made buying the car a pleasant and easy process and represents Toyota sales with the utmost professionalism with a refreshing friendly approach."

Mr & Mrs S, Toyota Bristol South sales customer, Apr 2015

"....I would like to take this opportunity of expressing our sincere thanks for the help and assistance we received....prior, during and after driving away with the car....All questions about the car were explained very patiently and in great detail....In my opinion Lee is a credit to your organisation for his selling skills and after-sales contact which was very much appreciated."

Mr M, Toyota Cardiff sales customer, Apr 2015

"....We would like to express our gratitude for the outstanding service we received at the dealership in Patchway Bristol....we were very happy with the level of interaction from the sales team. It was to a high standard but at the same time we felt very at ease....Both the ordering and delivery of our new Auris went very smoothly & all of the team at the dealership whom we have dealt with have been extremely polite and helpful.."

Mr & Mrs C, Toyota Bristol South sales customer, Feb 15

"I was greeted in the showroom by the most fabulous lady........She is extremely polite and welcoming, a natural, lovely person, very professional while being very down to earth. Very impressed with the new additions to the new Aygo...."

Ms A, Toyota Gatwick sales customer, Feb 15

"I really do want to convey how good your staff have treated me during my recent visits to your showroom.....I was treated by all the staff very politely.....they truly were all very kind to me. So I just wanted to convey to you my thanks for such lovely staff and I certainly would recommend Motorline to my friends."

Mrs M, Toyota Bristol North sales customer, Feb 15

"Customer feedback to Motorline Contact Centre - Customer absolutely delighted ... she says she felt well looked after at the dealership service centre. The staff are professional, friendly and kept her informed of progress during her visit. Excellent "over and above call of duty" customer service. She will be recommending us to all….."

Mrs P, Toyota Bristol South aftersales customer, Nov 14

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