Our Commitment To You

Customer Promise - ŠKODA's commitment to you


Care and consideration for you and your car, ŠKODA will:

  • Work competently and in your best interests
  • Treat you as a valued individual and respect and care for your property

A flexible and convenient service, ŠKODA will:

  • Provide flexibility and choice of dates and times for booking and collection
  • Ensure prices are all-inclusive for the work agreed to be undertaken
  • Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented
  • Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings
  • Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight

Expertise and attention to detail with no surprises, ŠKODA will:

  • Complete the work as agreed with you
  • Always gain your authority if any additional work is required
  • Keep you informed of progress and advise you when your car is ready
  • Complete a complimentary visual health check if your vehicle is left with us and include a professional recommendation of:

Any components that require replacing immediately
The point at which any part of your car should be re-checked in the nearfuture
Check for any warrantable product enhancements recommended by ŠKODA and perform these free of charge
Always use genuine ŠKODA parts and accessories
Wash your car following a service

A clear explanation of our work, ŠKODA will:

  • Ensure our invoice matches the booking price
  • Provide a full explanation of work completed and any charges made
  • Communicate clearly in an open and honest way avoiding jargon
  • Review the vehicle condition report and explain all work completed
  • Where possible, perform a walkaround of the vehicle with you
  • Value your feedback and will encourage you to complete our 'your opinion counts' survey so you can tell us what you liked and how we can improve further