Parts/service advisor- Toyota Stourbridge

Key objectives:

  • To organise and co-ordinate motor vehicle parts sales to meet customer and inter-department requirements
  • To maximise service profitability through the use of professional sales techniques
  • To accurately identify customer parts requirements
  • To maintain parts stock and stock records
  • To process parts orders efficiently
  • To ensure the highest level of customer satisfaction
  • To contribute to departmental compliance with company policies and industry guidelines
  • To ensure the highest level of customer care and satisfaction at all times
  • To liase with the Workshop and other departments to ensure each service or repair is efficient and carried out to the highest quality standards.
  • To maximise service profitability through the use of professional sales techniques
  • To maximise customer awareness of all available retailer services
  • To maintain excellent standards of departmental administration
  • To help retailer to achieve industry-leading standards of process efficiency

Key success criteria:

  • To promote parts and Accessory sales
  • To ensure parts stockholding is kept to a minimum
  • Stock availability / stock value
  • Customer satisfaction
  • Team working and communication with other departments

Applicant’s requirements:

  • You must have previous experience within a parts department
  • You must be a good communicator and have great customer satisfaction skills
  • You must be organised and efficient.
  • You must have a full valid driving licence with no more than 3 points
  • You must live within 30 minutes of Stourbridge

Pay & Benefits:

  • Minimum wage/Living Wage
  • Company Pension scheme
  • 4 weeks holiday per year

Working Times:

  • Monday to Friday 8.00am – 6.00pm plus 1 in 2 Saturdays

Ref: Toyota Stourbridge

Location Stourbridge
Brand Toyota
Working hours Service
Salary Minimum/living wage
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