Aftersales manager- Toyota Bristol North

Objective:

  • To formulate policies and procedures to achieve maximum revenue and profitability through the sale of labour, parts and materials
  • To control stocks and assets at a level commensurate with profit requirements and customer satisfaction
  • To ensure the highest level of customer satisfaction and retention
  • To help Retailer to achieve industry-leading standards of process efficiency and cost control
  • To ensure departmental compliance with company policies and industry guidelines
Job Description
  • To ensure that all After Sales departments achieve profit margins in line with budget forecasts and annual objectives.
  • To foster and maintain a high level of customer satisfaction and quality service. All employees of this firm are required to carry out their duties in accordance with the firm’s Quality Policy and Procedures.
  • Customer Satisfaction
  • To maintain all relevant customer satisfaction documentation and ensure that all staff are familiar with the firm’s, and manufacturer’s, customer care policies.
  • To ensure high standards of quality and workmanship.
  • To control and oversee the correct operation of the After Sales Department on a day- to-day basis in the following key areas, using established systems and procedures:
  • Workshop loading and labour sales.
  • Discounting and Goodwill policy.
  • Manning and staff rotas.
  • Advertising, Promotional & Prospecting activities.
  • Parts stocking levels and turnover
  • Parts re-order procedures and VOR order levels.
  • Customer satisfaction and CSI scores.
  • Special tooling and workshop consumables.
  • Staff training and disciplinary procedures.

Candidate requirements:

  • You must have current experience within a Aftersales Manager/Service Manager or Parts Manager position within a franchised Dealership
  • You must have excellent knowledge of the aftersales department
  • You must have a valid full UK driving licence with no more than 3 points
  • You must live within 30 minutes of Bristol North
Pay & Benefits:
  • OTE up to £50,000 (Depending on experience)
  • Company Pension scheme
  • 4 weeks holiday per annum

Working Times:

  • 8.00am – 6.00pm Monday to Friday+Saturday rota

Ref: Toyota Bristol North

Location Bristol North
Brand Toyota
Working hours Management
Salary OTE up to £50,000
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