Objective:

To formulate policies and procedures to achieve maximum revenue and profitability through the sale of labour, parts and materials

To control stocks and assets at a level commensurate with profit requirements and customer satisfaction

To ensure the highest level of customer satisfaction and retention

To help Retailer to achieve industry-leading standards of process efficiency and cost control

To ensure departmental compliance with company policies and industry guidelines

Job Description
To ensure that all After Sales departments achieve profit margins in line with budget forecasts and annual objectives.

To foster and maintain a high level of customer satisfaction and quality service. All employees of this firm are required to carry out their duties in accordance with the firm’s Quality Policy and Procedures.

Customer Satisfaction

To maintain all relevant customer satisfaction documentation and ensure that all staff are familiar with the firm’s, and manufacturer’s, customer care policies.
To ensure high standards of quality and workmanship.

To control and oversee the correct operation of the After Sales Department on a day- to-day basis in the following key areas, using established systems and procedures:

Workshop loading and labour sales.

Discounting and Goodwill policy.

Manning and staff rotas.

Advertising, Promotional & Prospecting activities.

Parts stocking levels and turnover

Parts re-order procedures and VOR order levels.

Customer satisfaction and CSI scores.

Special tooling and workshop consumables.

Staff training and disciplinary procedures.

Candidate requirements:

You must have current experience within a Aftersales Manager/Service Manager or Parts Manager position within a franchised Dealership

You must have excellent knowledge of the aftersales department

You must have a valid full UK driving licence with no more than 3 points

You must live within 30 minutes of Coulsdon

Pay & Benefits:
OTE £60,000 (Depending on experience) + Company Car
Company Pension scheme
4 weeks holiday per annum

Ref: Volkswagen Coulsdon

Location Coulsdon
Salary OTE circa £55,000
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